Differences

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--- userdoc:tt_queuemetrics [2018/12/20 06:47]
mkeuter
+++ userdoc:tt_queuemetrics [2020/06/08 22:58]
mknill [QueueMetrics Integration]
@@ Line 4: / Line 4: @@
 It should work with most versions of AstLinux however a relatively recent version is recommended.
-!!Note ->!! This guide is for a separate 'Off Box' installation only. It also does not go into detail on the setting up of Queue Metrics itself.
+!!Note ->!! This guide is for a separate 'Off Box' installation only ((at the end of this page you'll also find the changes needed for a hosted QM Live solution)). It also does not go into detail on the setting up of Queue Metrics itself.
-This guide needs to be read in conjunction with the QueueMetrics documentation found [[https://www.queuemetrics.com/manual_list.jsp/|Here]]. As of writing, this documentation did need some updating as the installation procedure is not seamless.
+This guide needs to be read in conjunction with the QueueMetrics documentation found [[https://www.queuemetrics.com/manual_list.jsp|Here]].
 ===== QueueMetrics Server Build =====
@@ Line 48: / Line 48: @@
 There are two integration points for QueueMetrics into Asterisk being the Asterisk manager Interface (AMI) and queue_log file.
-Logging Queue events must be enabled in ''logger.conf'' with:
+Logging Queue events needs to be enabled in ''logger.conf'' with:
   queue_log = yes
@@ Line 57: / Line 57: @@
   secret = ** password **
   deny = 0.0.0.0/0.0.0.0
-  permit = ** QM Server IP Address **/255.255.255.255
+  permit = ** QM Server IP Address **/255.255.255.255  ; not needed for QM Live (hosted)
-  permit = 127.0.0.1/255.255.255.255	;<- This is necessary for access by the Unitracker for outgoing calls
+  permit = 127.0.0.1/255.255.255.255	             ; <- This is necessary for access by the Unitracker for outgoing calls
   read = system,call,log,verbose,command,agent,user,originate
   write = system,call,log,verbose,command,agent,user,originate
@@ Line 144: / Line 144: @@
 ==== QueueMetrics Configuration ====
-The configuration of QueueMetrics is not covered in the guide. Please see the QueueMetrics documentation found [[https://www.queuemetrics.com/manual_list.jsp/|Here]]
+The configuration of QueueMetrics is not covered in the guide. Please see the QueueMetrics documentation found [[https://www.queuemetrics.com/manual_list.jsp|Here]]
-==== QueueMetrics Hosted Solution ====
+===== QueueMetrics Live - Hosted Solution =====
-To use the QueueMetrics Hosted Solution the ''start ()'' section of the ''qloaderd'' init script has to be changed:
+To use the QueueMetrics Live Hosted Solution the ''start ()'' section of the ''qloaderd'' init script has to be changed like this:
 <code>
@@ Line 155: / Line 155: @@
   echo "Starting uniloader and unitracker ..."
   nohup nice /mnt/kd/bin/uniloader -s /var/log/asterisk/queue_log --cacert "/usr/lib/ssl/cert.pem" upload --uri "https://my.queuemetrics-live.com/** Your QM instance name **" \
-  --login webqloader --pass "** wqloader QM user paasword **"  >> /var/log/uniloader.log &
+  --login webqloader --pass "<password of the wqloader QM user>"  >> /var/log/uniloader.log &
-  nohup nice /mnt/kd/bin/uniloader track --host "127.0.0.1" --port "5038" --login queuemetrics --secret "** AMI Password **" --outboundcalls "1" --parkedcalls "1" >> /var/log/uniloader.log &
+  nohup nice /mnt/kd/bin/uniloader track --host "127.0.0.1" --port "5038" --login queuemetrics --secret "<AMI Password>" --outboundcalls "1" --parkedcalls "1" >> /var/log/uniloader.log &
 }
 </code>
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+\\